Frequently Asked Questions
Quick answers to help you get on the road faster.
What documents do I need to rent a vehicle? expand_more
You will need a valid, unexpired driver’s license, a major credit card in the primary renter's name, and a secondary form of ID (such as a passport or ID card). International renters must also present a valid passport and, if applicable, an International Driving Permit.
What is the fuel policy? expand_more
Vehicles are provided with a full tank of premium fuel and must be returned full. If the vehicle is returned with less than a full tank, a refueling charge will apply based on current local rates plus a convenience fee.
Can I drop off the vehicle at a different airport? expand_more
Yes, one-way rentals are available between our primary hub locations (e.g., Cape Town to Durban). A one-way drop-off fee will be calculated at the time of booking depending on the vehicle class and distance.
How do I cancel my booking? expand_more
You can cancel your reservation online through the Manage Booking portal or by contacting our support team directly. Cancellations made 48 hours prior to pickup are fully refundable.
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